Turning Insight Into Impact
Faster. Smarter. Customer-Centered.
Our Services
Customer Strategy & Performance Optimization
We design and implement strategies that keep your customers engaged and your business growing. Our analyses combine shifts in customer behavior, performance metrics, and economic realities to build intelligence you can act on. Whether you're navigating inflationary shifts in consumer spending, or regional performance disparities, we’ll help your teams move from dashboards to action.
Customer Journey Optimization
Gain a competitive edge with a data-driven assessment of your customers and their journeys. We uncover the moments that matter most across your customer journey — then identify exactly where to act. Our analyses blend behavioral data, frontline feedback, and operational insights to spotlight friction points, missed opportunities, and high-impact touchpoints. The result? Targeted improvements that elevate customer experience, increase retention, and drive business performance.
Analytics Driven Decision Support
Leverage our decades of data-driven Customer Management experience to better understand and meet the needs of your customers. We help businesses unlock customer value by transforming data into actionable insight. Our analytics-driven approach enables you to identify your most valuable customer segments, understand their behaviors, and tailor engagement strategies that build loyalty and drive growth.
About
our company
Apriamo Consulting helps companies accelerate growth by transforming customer insights into strategic action.
Founded by Executive Charles Cozzani—a Northwestern University graduate and former Adjunct professor, with senior leadership experience in retail (Walmart, Kohl’s, Bridgestone), financial services (HSBC), and consulting (Peppers & Rogers Group)— Apriamo brings together a team of some of the most accomplished, customer-centered leaders in the industry. With nearly a century of combined experience, our team has built and executed data-driven strategies that deliver measurable impact. From Big Box retail to Service sectors, we help leadership teams identify their most valuable customers, tailor engagement strategies, and design differentiated experiences that drive loyalty, revenue, and long-term enterprise value.
Contact Us
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